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Refund Policy

You have 30 days from the date of delivery to return your item.

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Returns are refunded via the original payment method and the exact amount of the original purchase.

 

Returns are processed within 5-7 business days after your item(s) are delivered to us.

 

You are responsible for mailing all intended items for returns to:

 

Returns and Exchange

P.O Box 32404

Jamaica, NY 11431

 

To receive your refund quickly, include the original order number enclosed in the return package.

 

Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.

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We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy and purchasing any available item(s) on our site.

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Should I know anything else about the Online Return Policy?

 

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.

  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.

  • Return drop-offs are not accepted at our corporate office.

  • We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

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Can I return items from my online orders in store? No, we currently do not offer returns for online orders in store.

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Reserved Rights Regarding Returns

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We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

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  • An irregular or excessive returns history indicative of "wardrobing;"

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

  • Potential fraudulent or criminal activity.

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Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

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